faqs about order status, payment method, shipping policy to international delivery.

Shopping Process

First-time shopper: welcome our new Inna Girls! Click [Login] at the upper right-hand corner of the website and register an account

Shop again: click [Login] at the upper right-hand corner of the website and log in with the email you used to register or via Facebook

Check out process:

When an order is placed, your will receive an receipt and electronic invoice notice in the mail you used to register and we’ll ship your order immediately

If you’d like to track the process of your order, please click [my account] and [order] at the upper right-hand corner of the website

Order Status

The order is placed but not paid/unsuccessful transaction or bank transfer/hasn’t choose a convenience store for delivery
If you see unsuccessful transaction, please order again; if you haven’t complete the payment, please do so within 3 days)

In process: the order is successful and will be shipped

Complete: the order has been shipped, you can track the order with the shipping number at designated website

Canceled: the order has been canceled, please order again if needed

Payment Method

1.SPgateaway (available worldwide): credit card (Visa/Master/JCB/ UnionPay)

SPgateaway accepts Visa, Master, JCB, UnionPay

Please enter the correct information like card number, expiration date and complete the 3D secure verification

SSL Certificate is used to protect data of payment details transmitted online for data safety

Consumers from Macau, please pay via SPgateaway

PLEASE NOTE: If the payment is not completed within 3 days, the order will be cancelled automatically

2.Paypal (not available in Macau): credit card (no PayPal account needed) or pay via Paypal

Please choose to pay by credit card after the page skip to the PayPal platform, and there’s no need for you to log in your PayPal account. Supporting card type is according to the page displays.

Please enter the correct information like card number and expiration date

SSL Certificate is used to protect data of payment details transmitted online for data safety

PayPal is not available in Macau, customers from Macau please pay via SPgateaway

PLEASE NOTE: If the payment is not completed within 3 days, the order will be cancelled automatically

Shipping Policy

For oversea orders over $190, standard shipping is free. Orders under $190 will be charged for shipping fee.

Import tax varies according to local law, we suggest you to look up carefully about local law before you order, if import tax and other related fee occur, it be borne by the recipient

Based on our experience, the recipient in the following areas do not need to pay extra fee: Hong Kong, Macau, Singapore, Malaysia, United States

Those who live in France, Sweden and other Nordic countries, Japan (depends on the quantity) will need to pay import tax

International Shipping Policy https://innaorganic.com/intl_delivery/ 

Shipping Notice

Successful orders placed before 10:00 am GMT+8 from Monday to Friday will be shipped on the same day

Successful orders placed from Friday to Sunday will be shipped the next Monday (may be postponed if there’s a holiday)

If pre-order goods are included in an order, it will be shipped when the pre-order good is ready

During special holiday or sales we may receive large orders and the actual delivery situation is subject to change. The announcement will be on made our Facebook fan page and email

If you want to modify your order, please write to service@innaorganic.com before 10:00 am GMT+8 and we’d like to assist you.

International Delivery