inna organic product faqs, from facial masks, skin care products to cleansing gel

Facial Masks & Skin Care

What product should I use?

Please refer to the chart of skincare routine order

refer to the chart of inna organic skincare routine order, and find the product which is suitable for you
What's the difference between Face Oil, Face Lotion and Face & Eye Cream?
  • Face Oil: a light-texture oil that tightens and lifts the skin
  • Face Lotion: a basic skin care for everyday use to prevent aging
  • Face & Eye Cream: an anti-aging product that reduces fine lines and wrinkles

    If the stratum corneum is properly hydrated, the skin will be able to keep water and the skin barrier is built up. If you want to improve skin elasticity, you must know the importance of oil in the skincare routine. In fact, the stratum corneum is hydrophobic, so oil-based products are easier to be absorbed by the skin. The most ideal skincare routine for a balanced skin is to keep the skin hydrated with oil and water. Therefore, we suggest mixing oil with lotion. People with oily skin often think that they can’t use oil, so they would use toner for hydration. However, with only lotion or oil, the skin can’t lock in moisture and the situation of oil secretion goes worse. People with oily skin type should moisturize first then do oil control. This kind of light oil skincare can restore skin to its previous balanced state.

How to use Face Oil, Face Lotion and Face & Eye Cream?

Skincare routine: makeup remover> Revitalizing Toner> masks> (Neroli Brightening Serum)> Face Oil and Face Lotion/Face & Eye Cream

  • Mixing the lotion and oil: mix three pumps of Face Lotion ( or one spoon full of Face & Eye Cream) and 3 to 5 drops of Face Oil The proportion suggested is in the above chart.

  • Use your full palm: cover your face with the product using your whole palm, if you apply it with fingers may result in an uneven application!

  • Change the proportion freely: if it gets hot, you can add less oil; if your skin feels dry or you are in dry areas, you can add more oil for richness

  • It’s good to use separately: When you mix it, the texture is lighter and if you put it on separately, the texture is richer. For those who have super dry skin, you can put Face Oil first and later put on Face & Eye Cream 1 minute later.
Can pregnant or breastfeeding mom use the products?

All products from Inna Organic meet the standard of EWG for safety and a healthy environment. The amount of essential oil in the product will not affect breastfeeding moms.
However, the essential oil has a therapeutic effect, and everyone has different skin type. If you are in the first three months of pregnancy, you should consult your doctor before using the product.

Can the masks be used daily?

You can use or masks every day and you can use different masks rather than using the same kind. We suggest you use different masks alternatively. (Use Myrrh Mask today and Frankincense Mask the next day)

What if I am allergic to the product or if my face turns red?

Please take photos of your skin condition and contact our customer service. We will help you get a replacement or a refund after knowing the situation. Products of Inna Organic are covered by NT3 million product liability insurance by Taian Insurance.

What products do you recommend to people with imbalanced skin?

The imbalanced skin is a condition of skin rather than a skin type. You may have oily skin by nature, which is hard to change, but you can improve the imbalanced condition of a dry stratum corneum or hydrolipidic film by changing cleansing products or skincare routine.

If you wash your face too much, the surfactant in cleansers will affect the barrier function of the skin and the ability to keep water, which will lead to flaking and dry skin. We recommend Skin Purifying Cleansing Gel, a product that contains 100% natural ingredient. Its mild, acid formula can effectively take away light makeup and residue. Your skin won’t feel tight and dry after washing. We suggest using Lemon-scented Tea Tree Mattifying Facial Mask for oil control and Myrrh Detoxifying Facial Mask for hydration alternatively, the former can help keep the skin balanced and the later is to keep the skin hydrated. After the mask, you can use Frankincense Revitalizing Face Lotion and Frankincense Revitalizing Face Oil to trap moisture in your skin, build a stronger barrier to achieve a stable, balanced state.

Dimethicone is a common ingredient found in general cosmetics. It will form a layer on the skin that makes the skin smooth but blocks the ingredients from being absorbed. There’s no evidence showing that dimethicone is harmful to the skin, but we have found that many Inna girls who suffer from unbalanced skin use skin care products that contain dimethicone. It takes time (one to two months) for natural, organic skincare products to work and improves the condition of skin. If your skin is still dry while using our products, you can take our Face & Eye Cream or Face Oil with you and use them when needed (for those with primer, we suggest using Face Oil).

Can people with sensitive skin use your products?

We recommend using Myrrh or Rose Geranium masks. Myrrh essential oil contains bisabolol, which protects the skin and Rose Geranium mask contains plant extracts that boost the skin. These are suitable for sensitive skin.

If you are prone to allergy, you can test our products partially. Our masks have passed a 24-hour patch test and no irritation caused by a consecutive use for a month clinically. However, we have added a good amount of essential oils in our masks and people may have different reactions to various essential oils based on different skin type. For example, some may be allergic to mint, that doesn’t mean that mint is harmful. It’s simply because this person is allergic to it. You can put a small amount of mask serum or do a patch test behind your ear to see if there’s any irritation. Some Inna Girls with a special skin condition or thinner skin barrier may encounter irritation. When it happens, you may choose to use a different mask or Face Lotion. We provide an unconditional full refund for items that cause irritation. Please contact our customer service and we are glad to be at your service.

If you have super sensitive skin, you can start with Face Lotion. Our products contain a good amount of essential oil, so we recommend Inna Girls with sensitive skin using Face Lotion first to restore the barrier of the skin. When the skin gets back to a healthy stage, you can provide it with nutrition using face masks.

From our experience, our customers have no issue with Myrrh masks, some prefer Rose Geranium masks or vice versa. It’s true that some Inna Girls have thin skin barrier and suffer from dehydration. They can only start with Face Lotion. If you have a similar concern, you can write to us at service@innaorganic.com or inbox us, our customer service is glad to help you.

What product do you recommend to acne skin?

Acne is caused by exuberant secretion of sebaceous glands and abnormal stratum corneum. If the stratum corneum is hydrated, the skin would have a stronger barrier and normal skin metabolism. Therefore, hydration and control oil secretion are keys to solve problems like acne.

If you have suffered from the acne-prone skin for a long time, we suggest you should seek a dermatologist for medical treatment. You can also use Skin Purifying Cleansing Gel that gently takes away extra oil and residue and light-textured Frankincense Revitalizing Face Lotion that moisturizes your skin. Your stratum corneum will become healthy and shed corneocytes in a normal way.

For those who occasionally have acne, you can try our Lemon-scented Tea Tree Mattifying Facial Mask that controls shine, anti-acne and balances the oil secretion, paired with Frankincense Revitalizing Face Lotion that moisturizes your skin, repair the skin barrier and let your skin return to a balanced state.

What products do you recommend for anti-aging?

For anti-aging and pore-minimizing, we recommend Frankincense Revitalizing Facial Mask. After 4 weeks of a clinical experiment done by Chia Nan University of Pharmacy & Science, the mask is proved to reduce fine lines, the skin is 10 times firmer and the ability to reduce fine lines and wrinkles is 3 times higher than before.

After the mask, you can use Frankincense Revitalizing Face Oil and Frankincense Revitalizing Face & Eye Cream together.

Frankincense Revitalizing Face Oil is light in texture and non-greasy. Our special oil is 100% natural and its structure is similar to the lipid that can provide nutrition deep into the skin. Your face will glow from within and care-free. There’s a special anti-aging ingredient from Greece, Lakesis, in our Face Oil. Your skin will look plump up and firm after constant use. With face message, your face will look lifted and tighter.

rankincense Revitalizing Face & Eye Cream is for fine lines and wrinkles that come with age or dry environment. This cream is ideal for the whole face and around the eye area. COSMOS certified frankincense essential oil can soften fine lines, make your skin firm and smooth. Riboxyl is pure ribose, a natural pentose obtained by biotechnology from corn seeds that can boost your skin’s elasticity. Emulsifying wax made of bee wax and jojoba wax is good in ductility, resulting in a nice texture of the cream.

Can children use Face Lotion?

All products of Inna Organic meet the standard of EWG for safety and a healthy environment, thus, they are safe to use even for children. Parents are requested to be at the side of children when they use it to prevent children from eating the product.

In addition, every child is different when it comes to tolerance to essential oils and our products contain a higher percentage of essential oils. Hence, we suggest applying the product to a child over 3 years partially. Once no allergy reaction is shown, you can use it on a larger area

Do I need to rinse off with water after using masks?

You don’t need to rinse it off. Our masks are made of safe ingredients and won’t leave you sticky feeling after use. You can gently massage in any remaining serum and continue your skincare routine.

Can I use the products around the eye area?

All products of Inna Organic meet the standard of EWG for safety and a healthy environment. Our Face & Eye Cream, Face Oil or Face Lotion are good to use around the eye area. The Face & Eye Cream reduces the fine lines around the eye and saves you the money of buying an eye cream.

Can I pair them with my own skincare products?

We would suggest that you first apply our products than other products. Some ingredients like dimethicone will block other ingredients from entering the skin. We don’t have such ingredients in our products so you may use our products first.

Why the product I get is different (in texture or in scent) from my last purchase?

Inna Organic uses natural extracts. Due to the influence of climate and environmental factors of the plants, the scent and texture of our ingredients may be different, so the smell of our products could be slightly different.

When does your product expire?

The date of production is printed on every package of our product. The shelf life for products bought from our website is at least one year. The shelf life for unopened products is 2 years; after you start using them, please finish them within 6 months. For masks, you have to use it on the day you open the package. We use COSMO

approved organic acid as preservatives. Therefore, our products aren’t as long-lasting as general skincare products that have a shelf life of 3 to 5 years. We don’t recommend you to stock up our products, you may buy them when needed

Cleansing Gel

Does Cleansing Gel remove makeup?

Cosmetic products are mostly petrochemicals and so does general makeup removers. That’s why they can take off cosmetics. Skin Purifying Cleansing Gel contains 100% natural ingredients. Elders and children can also use this product safely. Hence, the product is not guaranteed for removing waterproof cosmetics and heavy makeups.

  • This is for light makeup, like primer, sunscreen that isn’t waterproof, cc cream of one layer of foundation
  • This is not for waterproof eyeliner or mascara because that kind of formula is hard to be removed. Also, it’s not for full coverage makeup like foundation, blushes, powder altogether.
  • For Inna Girls who wear makeup or primer, please wash your face twice. The first is to remove the makeup and the second is to wash your face. For those who don’t wear makeup, one is enough.

Is Cleansing Gel safe for children?

Skin Purifying Cleansing Gel contains 100% natural ingredients and is EWG verified. It cleanses your face gently and is suitable for everyone in the family.